Gina was wonderful – very friendly and professional. She called me a week prior to the ceremony to get a feel for who we were and what we were looking for and set up the Zoom live-stream link for us to share. She arrived on time and helped us get staged. She did have trouble starting the Zoom live-stream due to a connectivity issue and we found out after the ceremony that there was no audio, only video on the live-stream. The video recording of the ceremony unfortunately can’t be located, so the digital video of our ceremony that we thought we’d have to keep and share we won’t have. I 100% understand that IT issues happen and I am not upset with Gina, but it is a disappointment. She has been very forthcoming and apologetic and I appreciate her time and efforts and wish her all the best. I’m so glad we got to meet her and she was part of our team!